At Lotus Bawa, your satisfaction is our priority. We understand that there may be situations where a refund is required, and we aim to make the process as smooth and transparent as possible.

Eligibility for Refunds

Refunds are only issued under the following conditions:

• The product delivered is damaged, defective, or incorrect.

• You have submitted a valid return request and it has been approved by our team.

• The product is returned unused, in its original packaging, with all tags and labels intact.

Note: We do not offer refunds for items purchased on sale, during promotions, or with discount codes unless the product is defective or incorrect.

Refund Process

• Submit a Request: Contact our support team at info@lotusbawa.com within 48 hours of delivery, with order details and photographs (if applicable).

• Approval: Once your return/refund request is reviewed and approved, we will initiate the refund process.

• Return Pickup: In case a return is required, we will arrange a reverse pickup or provide return instructions.

• Refund Timeline: Once we receive the returned product and it passes quality inspection, the refund will be processed. The refundable amount will be credited to the original source account (used at the time of payment) within 5–7 business days.

Mode of Refund

For approved refunds, the refundable amount will be credited to the original source account (used at the time of payment) within 5–7 business days through used payment method.

Important Notes

• Shipping charges (if applicable) are non-refundable unless the return is due to our error.

• We reserve the right to reject refund requests that do not meet the eligibility criteria.

• Delays in the banking system or payment gateway may occasionally affect the crediting timeline.

Need Help?

If you have any questions about our refund process, please contact us at:

Email: marketing@bawastl.com

Website: www.lotusbawa.co