At Lotus Bawa, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, make a purchase, or interact with us in any way.

This website is owned and operated by Sarup Industries LTD, and by using this site, you agree to the terms of this policy.

Information We Collect

We collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via payment gateways)
• Order details and purchase history

We may also collect non-personal information such as IP addresses, browser type, and browsing behavior for analytics and website optimization.

How We Use Your Information

Your information is used to:

• Process and fulfill your orders
  

• Provide order confirmations, shipping updates, and customer support

• Improve your shopping experience

• Send promotional emails (only if you've opted in)

• Ensure website security and prevent fraudulent transactions

Data Security

We take appropriate security measures to protect your personal information, including encryption, firewalls, and secure servers. All payment data is processed through trusted third-party gateways and is never stored on our servers.

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates about our products, offers, and promotions. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences

• Understand how you use our site

• Improve our services

You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who help us operate our website, process payments, and deliver orders—strictly for the purpose of fulfilling your orders and improving our service.

Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date at the top. Continued use of the website after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: marketing@bawastl.com

Website: www.lotusbawa.co